Return Policy
At StoneFlame Cookware, we believe in quality, transparency, and fair service. Please review the policy below before placing your order.
By ordering from stoneflame-cookware.com, you agree to the terms outlined here.
100-Day Return Window
You may request a return within 100 days of receiving your order.
Requests submitted after 100 days cannot be accepted.
Return Conditions
To be eligible for a return, items must be:
-
Unused
-
In original packaging
-
In the same condition as received
Products that show signs of use, heat exposure, or damage after delivery are not eligible for return.
Defects & Quality Issues
If you believe your item has a defect or quality issue, please contact us.
Each case is reviewed individually, and we will evaluate the issue and take appropriate steps to resolve it fairly.
Photos or videos may be requested to assist with the evaluation.
Non-Returnable Items
The following items cannot be returned:
-
Products that have been used or cooked with
-
Items damaged due to misuse, overheating, or improper handling
How to Request a Return
To initiate a return, please email support@stoneflame-cookware.com with:
-
Your order number
-
Reason for return
-
Photos or video (if applicable)
-
Your contact information
If approved, we will provide return instructions.
Returns sent without prior approval will not be accepted.
Return Shipping
-
Customers are responsible for return shipping costs
-
We recommend using a shipping method with track & trace, as we cannot be responsible for returns lost in transit
Refunds
Processing
Once we receive and inspect your return, you will be notified by email.
If approved, refunds are processed within 2–4 business days to the original payment method.
Timing
Refunds usually appear within 3–5 business days, depending on your payment provider.
If you have not received your refund 15 business days after approval, please contact us.
Exchanges
To exchange an item, please submit a return request first.
Once approved, you may place a new order for the desired item.
Our support team is available to assist before you reorder if needed.
Order Cancellations
Orders can be cancelled within 1 hour of placement.
After this time, orders are automatically processed and cannot be cancelled.
Questions or Support
For any questions regarding returns or refunds, contact us at:
📧 support@stoneflame-cookware.com
StoneFlame Cookware is committed to fair service, clear expectations, and long-term customer trust.